Last updated: 2026-06-08
Support
Faraway is a free product designed for long screen sessions. Use this page to find setup, troubleshooting, and support steps.
Fast answer: if reminders fail to show, check Accessibility permission, interval settings, and launch-at-login first, then open a reproducible issue in the issue tracker.
FAQ quick answers
How do I install Faraway?
Download the latest DMG from release archive, move Faraway.app to Applications, and launch it on macOS 13+.
Why are reminders not showing?
Check Accessibility permission, interval values, app-aware monitoring scope, and launch-at-login settings in this order.
How should I report a bug?
Provide system version, app version, steps to reproduce, expected result, and whether app-aware mode is on.
Does Faraway collect usage telemetry or personal data?
Faraway runs locally on your Mac and does not upload usage telemetry from the app. The website uses only anonymous page analytics; issue reports are submitted only when users choose to report in the public issue tracker.
Fast-start help
- Install from release archive.
- Move Faraway.app to Applications.
- Open on macOS 13+ and enable menu bar mode.
- Adjust interval and app-aware mode in preferences.
Response and update expectations
- Expected response path: open an issue in the repository for reproducible bugs.
- Provide logs or screenshots when possible to help triage quickly.
- This support page is maintained alongside app updates and release notes.
Troubleshooting
If reminders are not triggering, check the following in order:
- App has Accessibility permission and menu-bar visibility is enabled.
- Reminder interval is not set to an unrealistic value.
- Selected app monitoring is not restricting all working apps.
- Try restarting Faraway and re-checking launch at login settings.
Report a bug
When reporting issues, include:
- macOS version and device model
- Faraway version
- Repro steps and expected result
- Whether app-aware monitoring is enabled
Create a report in Issue tracker.